Return Policy Page

Return Policy Guidelines and Procedures

Items purchased from our online store are eligible for return under the following conditions:

• They must be unused and undamaged.

• The items should be returned in their original packaging with all tags still attached.

You have a return window of 14 days from the date of delivery to return eligible products. It is crucial to initiate the return process within this timeframe to ensure acceptance of your return and facilitate a refund. Unfortunately, after the 14-day period, we are unable to accept returns or issue refunds.

To initiate a return for your order, please reach out to our customer service team. We offer free returns with no charges, regardless of the value of the item. There are no restrictions on the minimum or maximum value for eligible returns.

You have the option to return multiple items from various orders in a single return shipping box. However, it is vital to confirm that all returned items adhere to the specified terms and conditions for returns and fall within the 14-day return window. Please ensure that each item is in its original condition, with all tags and labels attached, unused, and undamaged.

We will refund only the total amount of the returned items, excluding the shipping fee. Kindly be aware that the shipping fee is a separate charge associated with the delivery of the products and is non-refundable in the event of a refused shipment.

We regret any inconvenience, but at this time, we do not facilitate direct exchanges for items. If you desire to exchange an item for a different size, color, or variant, we suggest following our return procedure to return the unwanted item. Subsequently, you can place a new order for the desired item. This approach ensures that you promptly receive the correct item.

Defective Item Return Process

We apologize for any inconvenience caused by receiving a damaged or defective item. Your understanding is greatly appreciated, and we are committed to resolving the issue promptly for you. If you receive a damaged or faulty product, please follow these steps:

1. Contact our customer service team and please provide your order number, details of the defective product, a clear description of the defect, and attach photos of the defective item(s).

2. Evaluation and refund: Our team will carefully assess the defective product based on the information and photos provided. If the defect is confirmed, we will initiate a full refund for the defective item. Please note that the evaluation process may take up to 5 business days, depending on when we receive the returned item(s).

3. Refunds for defective items will be processed within 10-14 business days to the original payment method used for the purchase. Please be aware that shipping and handling charges are non-refundable.

Refund Process and Timeframes

Our objective is to ensure a seamless refund experience for our customers. Below are the estimated timelines for receiving a refund based on the payment method used:

Card Payments: If you made the payment using a card, expect the refund to be processed within 10-14 business days. Please bear in mind that the exact timeframe may vary depending on the policies and procedures of your card issuer bank.

Cash on Delivery (COD) Payments: The refund will be processed upon receipt of the returned item(s) and verification of compliance with our return policy. The refunded amount will also be added to your wallet account or transferred to your bank account upon your request.

Note: Refunds will be done only through the Original Mode of Payment. Please allow for up to 14days for the refund transfer to be completed.

Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

Incomplete Orders and Missing Items - Resolution Process

If your order is incomplete or if you find a missing item upon delivery, we sincerely apologize for any inconvenience caused. Here is what you can do to address this matter:

1. Reach out to our Customer Service team and inform them about the missing item or incomplete order. Provide them with your order details, including the order number and any relevant information.

2. Our Customer Service team will assist you in checking the status of your order. They will verify if the order was split into multiple packages for shipping purposes.

3. Once it is confirmed that an item is missing from your order, our team will initiate an investigation to locate the missing item or resolve the issue. We will provide you with regular updates on the progress and assist you with the next steps.

4. Depending on the circumstances, we will make every effort to resolve the issue by promptly shipping the missing item to you or offering an appropriate solution, such as issuing a refund or providing a replacement.

Cancellation Policy

To cancel your order, please contact customer service with your order ID and the reason for cancellation. Kindly note that cancellations must be requested within 24 hours of placing your order.

Please be aware that most orders are processed swiftly and may enter the shipping process within 24 hours. Once your order has entered the shipping process or has been handed over to the shipper, it cannot be altered or cancelled.

On rare occasions, orders or parts of orders may be cancelled by our system for various reasons, including but not limited to:

• Item(s) not available

• Difficulty processing payment information

• Unable to ship to the provided address

• Duplicate order placement

• Cancellation at the customer's request

• Receipt of damaged or faulty items

• Incomplete shipping details provided (address/mobile number)